PrimeTelco
Our integrated communication channels enable seamless access to contact center services, anywhere and anytime, ensuring prompt feedback and swift customer solutions.
PrimeTelco
PrimeTelco's integrated contact center and omni-channel capabilities, accessible across multiple communication channels, make it a flagship product of PTDigital, delivering swift and accurate solutions in today's fast-paced era.
PrimeTelco is a world-class product used in 40 countries across 6 continents by private companies and governments. Its features include:
- Multi-Level IVR and Automatic Call Distribution
- Call Recording & Skill-Based Agent Mapping
- Sticky Agent
- Number Masking
- Click-to-Call
- Multi-Call Disposition and Callback
- Queue Callback
- Customizable Customer Data
- Customer Reports
- Real-Time Wallboard and Dashboard
- Quality Analysis
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